Customer Service Representative

• Posted Date: October 28, 2026 • Closed Date: November 4, 2026 • Location: Addis Ababa, Ethiopia, 22 ማዞሪያ አክሱም ሆቴል ጀርባ ጦቢያ ጠጅቤት አለፍ ብሎ ፍቅሬ ኩንስፖኛ አጠገብ ET • Career Level: Junior Level (6 mo - 2 years) • Industry: Hospitality & Tourism • Qualifications: Diploma • Years of Experience: 2 years • Monthly Salary: As per Company Scale

The Ethiopian Tourist Trading Enterprise (ETTE), established in 1964, is a government-owned enterprise dedicated to promoting Ethiopia’s rich cultural heritage and supporting the nation’s tourism sector. With over six decades of experience, ETTE operates a network of duty-free and duty-paid retail outlets, offering a diverse range of products including handicrafts, souvenirs, electronics, and luxury goods. The enterprise also engages in the production of traditional Ethiopian art and crafts, aiming to showcase the country’s unique cultural identity to both domestic and international customers. Through its commitment to quality service and cultural promotion, ETTE plays a significant role in enhancing Ethiopia’s image and contributing to its economic development.

• Respond to customer inquiries via email, chat, and phone regarding products, orders, and policies. • Provide updates on order status, returns, and refunds. • Handle complaints or escalate complex issues to the coordinator. • Guide customers in navigating the e-commerce platform and placing orders. • Record customer feedback, complaints, and suggestions for service improvement.etc

Years of Experience: minimum of 2 years in customer service

Preferred Skills: in e-commerce.

Educational Requirements: Minimum of Diploma in Customer Service, Sales, Marketing or related field

• Salary: We offer a competitive salary that aligns with our company’s pay scale and reflects the value of your contributions. • Work Location: This position is based at Addis Ababa • Contract Type: This is a permanent position. • Hiring Needs: We are currently hiring one professional to join our team.

How to Apply: አመልካቾች ይህ ማስታወቂያ ከወጣበት ቀን ጀምሮ በ7 ተከታታይ ቀናት ውስጥ የትምህርት ማስረጃችሁን፣ በግል ከፍተኛ የትምህርት ተቋም በማስተርስ በዲግሪና በዲፕሎማ የተመረቃችሁ በሚመለከተው አካል ማረጋገጫ እንዲሁም ከቴክኒክና ሙያ እና ከኮሌጅ በዲፕሎማ የተመረቃችሁ የሙያ ብቃት ማረጋገጫ (COC) ማስረጃ ዋናውን እና ፎቶ ኮፒ በማያያዝ በድርጅቱ የሰው ሀብት ማሟላትና አስተዳደር ቡድን በአካል በመቅረብ ወይም Enkuayehus@ette.com.et ላይ ማመልከት በአካል ቀርባችሁ መመዝገብ የምትችሉ መሆኑን እንገልፃለን፡፡ አድራሻ: 22 ማዞሪያ አክሱም ሆቴል ጀርባ ጦቢያ ጠጅቤት አለፍ ብሎ ፍቅሬ ኩንስፖኛ አጠገብ In-Person Application Location: 22 ማዞሪያ አክሱም ሆቴል ጀርባ ጦቢያ ጠጅቤት አለፍ ብሎ ፍቅሬ ኩንስፖኛ አጠገብ Application Email: Enkuayehus@ette.com.et Date of Registration: ይህ ማስታወቂያ ከወጣበት ቀን ጀምሮ በ7 ተከታታይ ቀናት ውስጥ

We encourage you to reach out with any questions. Primary Office Location: 22 ማዞሪያ አክሱም ሆቴል ጀርባ ጦቢያ ጠጅቤት አለፍ ብሎ ፍቅሬ ኩንስፖኛ አጠገብ

The Ethiopian Tourist Trading Enterprise (ETTE), established in 1964, is a government-owned enterprise dedicated to promoting Ethiopia's rich cultural